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On all fourteen Profit Improvers courses, your managers will remember and apply what they learn because:

• The focus is very practical - what people can do tomorrow
• There is maximum activity and interaction: maximum participants per course is ten.
• People are required to think out answers for themselves before they get the facilitator's responses.
• There is no abstract game playing and no meaningless psychological questionnaires.
• Courses are held in-house so we change organisational culture at the same time - a boost to effectiveness.
• Participants realise that they are ultimately responsible for sorting their own workplace problems.

Remember!

1. The content, duration and venue for all fourteen courses are flexible.
2. One-to-one sessions are available for senior managers and for particularly difficult people-problems.
3. Four courses can be done online with interactive exercises.
4. The Certificate in the Practice of Management: is a cost effective way of rapidly enhancing competence and performance of junior and middle managers. Five one-day modules (spread over an agreed duration) with pre- and post-module exercises, ensure a concentrated, assessed and integrated development.

Here are the 14 one-day, practical high-impact courses

Brilliant Meetings (Also available as an online course: click here)

• Getting the purpose of the meeting clear.
• Compiling an effective agenda.
• Effective chairing.
• Escaping unnecessary meetings.

Brilliant Time Management

• Organising paperwork, telephone calls and appointments.
• Organising information, projects and your desk and office.
• Organising others including effective delegation.
• Organising yourself and your memory - stopping procrastination.
• Planning and thinking.

Brilliant Reports (Also available as an online course: click here)

• Proper lay-out, presentation and structure.
• Interpreting report briefs - getting the purpose clear.
• Preparation · Writing clearly and grammatically.

Brilliant Presentations (Also available as an online course: click here)

• Clarifying the presentation's purpose.
• Effective use of speech and body language.
• Getting to know the audience.
• Writing the speech and using cards.
• Effective use of visual aids.
• Overcoming the fear factor.

Brilliant Negotiating

• Three role-play negotiations.
• Distinguishing between wants and real needs.
• Dealing with emotions, misunderstandings and egos.
• Listening and questioning.
• Dealing with "dirt tricks".

Brilliant Leadership

• Dealing effectively with people-problems.
• Motivation.
• Taking an interest in your people.
• Setting goals.
• Delegation, instructing and disciplining.

Brilliant Assertiveness (Also available as an online course: click here)

• How to deal with difficult people: a boss, an employee, a peer etc.
• Recognising the hidden signals in body language.
• Recognising the hidden messages in a person's choice of words.
• The psychology behind getting what you want most of the time.

Effective Personal and Career Development

• What are your objectives for the short, medium and long term?
• Developing your knowledge, skills, attitude and appearance..
• Promoting yourself appropriately in the workplace.

Brilliant Appraisal Interviews

• Effective preparation - job descriptions, last year's appraisal, pre-interview discussions.
• Creating the right atmosphere.
• Finding out what people want and their suggestions for change.
• Ask for the changes you want.
• Follow-up.

Brilliant Recruitment Interviews

• Preparation: analysis of the job spec, CVs and references.
• Creating the right atmosphere.
• How to probe beyond superficial answers.
• Testing competence and personality.

Brilliant Customer Care

• What can you do to improve customer care now?
• The best attitude for customer care.
• The best environment for customer care.
• Reasons for customer care slipping and how to stop it.

Brilliant Face-to-face Selling

• Finding out exactly what customers want.
• Building trust and likeability.
• Knowing your products/services inside out.
• An effective selling style.
• How do we better our competitors?
• Personal motivation, discipline and planning.
• Getting more appointments.

Brilliant Job Hunting

• Boosting motivation and energy.
• Use your extensive experience.
• Writing the CV for maximum impact.
• The covering letter.
• Job hunting and getting interviews.

Brilliant Job Interviews

• Matching your skills and experience to the job specification.
• Research the organisation.
• Be the interviewer - think of likely questions.
• Coming across as competent, confident and honest.