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• Forget all the jargon! And remember knowledge management has very little to do with IT!
• Knowledge Management involves making creative, effective and efficient use of all the knowledge available to an organisation for the benefit of its customers and hence the organisation.
• The success of your organisation, in the modern economy lies in the capture, application and control of knowledge.
• If we don't make efforts to record and use the knowledge our people have, we are losing profits and future wealth. When people leave they take valuable knowledge with them.

Begin the culture of extracting and recording knowledge - for profits.

A Knowledge Management Workshop is an ideal way to start making explicit all the knowledge your people have about:

1. The core and non-core skills of your personnel and their ideas for improving the business
2. The organisation's medium and long terms strategy
3. Exactly who our customers are, what their real needs are and what they think of our business
4. What our business processes are and how they can be improved
5. How all departments work and fit together and where interfaces could be better
6. What our products are and how they actually work and the problems customers encounter when they use the products
7. What's happening in the market place and in the industry.

A Knowledge Management Workshop can also begin the process of thinking about:

• Creating the technological systems to store knowledge so people can get to it easily.
• Letting people know the system exists and train them in using it
• Overcoming the subconscious barriers to sharing knowledge.
• Rewarding those who contribute to it and make use of it.

There are even more benefits from a Knowledge Management Workshop such as:

• Initiating awareness, attitudes, practices, systems, tools and techniques designed to get people to release their profit-making power of knowledge and share it.
• Getting people thinking about their jobs, the companies processes, the equipment, the customers and the industry and triggers suggestions for improvement.
• Giving a practical basis to the clichés of "people are our most valuable asset", "The learning organisation", "Investors in people" and "knowledge is power".